Privacy Policy

1. Introduction and Policy Scope

Lenox International Holdings Group (LIHG) and its operating brands are committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, disclose, and safeguard your information when you use our services, platforms, websites, and applications.

This Policy applies to all data collected through LIHG services, regardless of whether you are a customer, website visitor, or participant in our programs. By accessing and using our services, you consent to the practices described in this Policy.

2. Information We Collect

LIHG collects information in the following categories:

2.1 Information You Provide Directly

• Account Registration: Name, email address, phone number, company, job title, and business address when creating an account.
• Purchase Information: Billing address, payment method details, and transaction history.
• Communication: Content of emails, messages, feedback, inquiries, and forms you submit.
• Profile Information: Professional background, credentials, educational history, and preferences.

2.2 Information Collected Automatically

• Website and Platform Usage: Pages visited, time spent, clicks, search queries, and navigation patterns.
• Device Information: Device type, operating system, browser type, IP address, and device identifiers.
• Cookies and Tracking: Persistent and session-based identifiers to enhance user experience and analytics.
• Location Data: Approximate location derived from IP address (not precise GPS location unless explicitly authorized).

2.3 Information from Third Parties

• Payment processors and financial institutions
• Marketing partners and affiliate networks
• Third-party authentication providers
• Publicly available business records

3. How We Use Your Information

LIHG uses collected information for the following purposes:

• Service Delivery: Processing subscriptions, delivering content, managing accounts, and fulfilling customer requests.
• Communication: Sending transactional emails, service updates, product announcements, and customer support responses.
• Business Operations: Billing, accounting, audit compliance, dispute resolution, and administrative functions.
• Marketing and Analytics: Understanding user behavior, improving service offerings, and conducting targeted marketing with your consent.
• Legal Compliance: Complying with laws, regulations, court orders, and internal governance policies.
• Security and Fraud Prevention: Protecting against fraudulent activity, data breaches, and unauthorized access.
• Personalization: Customizing user experience and content recommendations based on preferences and behavior.

4. Information Sharing and Disclosure

LIHG shares information only as necessary to provide services and comply with legal obligations:

4.1 Authorized Sharing

• Service Providers: Vendors, consultants, and contractors who provide services under confidentiality agreements.
• Operating Brands: Affiliated LIHG companies to provide integrated services and improve customer experience.
• Payment Processors: Financial institutions and payment gateways required to process transactions.
• Legal Requirements: Law enforcement, courts, and regulatory agencies when legally compelled.

4.2 No Sale of Personal Information

LIHG does not sell, rent, or trade personal information for marketing purposes. We do not sell information to third parties without explicit written consent.

4.3 Business Transfers

In the event of merger, acquisition, or sale of LIHG or its assets, customer information may be transferred to the acquiring entity. You will be notified of any such transfer and your rights regarding the information.

5. Data Security

LIHG implements industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, and destruction. Security measures include:

• Encryption of data in transit (SSL/TLS protocols)
• Encryption of sensitive data at rest
• Access controls and user authentication
• Regular security audits and vulnerability assessments
• Employee training on data privacy and security practices
• Incident response procedures for data breaches

While LIHG takes reasonable precautions, no security system is completely impenetrable. We cannot guarantee absolute security of your information.

6. Retention of Personal Information

LIHG retains personal information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. Retention periods vary by data type:

• Account Information: Retained during active account status; deleted upon account closure unless legal obligations require retention.
• Transaction Records: Retained for minimum of 7 years for accounting and tax compliance.
• Marketing Communications: Retained until you unsubscribe or request deletion.
• Support Records: Retained for 2 years to address recurring issues and improve service.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights:

7.1 Access and Correction

You can request access to your personal information and ask us to correct inaccurate data. Contact us to exercise this right.

7.2 Opt-Out of Communications

You may unsubscribe from marketing emails by clicking the "unsubscribe" link in emails or contacting us directly. This does not affect transactional or service-related communications.

7.3 Deletion

You may request deletion of your personal information, subject to legal or contractual retention obligations. Some information may be retained anonymized.

7.4 Data Portability

You may request a copy of your personal information in a portable format for transfer to another service provider.

7.5 Objection and Restriction

You may object to certain processing activities or request restriction of data processing for specific purposes.

To exercise any of these rights, contact LIHG at the information provided in Section 13.

8. Cookies and Tracking Technologies

LIHG uses cookies, web beacons, and similar tracking technologies to enhance user experience and collect analytics. You can control cookie preferences through your browser settings. Disabling cookies may limit functionality of certain services.

• Essential Cookies: Required for platform functionality and cannot be disabled.
• Analytics Cookies: Track user behavior and site performance for improvement purposes.
• Marketing Cookies: Enable targeted advertising based on user interests; used only with consent.
• Preference Cookies: Remember user preferences and settings.

9. Third-Party Links

LIHG services may contain links to third-party websites, applications, and services. This Privacy Policy applies only to LIHG services. We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing personal information.

10. Children's Privacy

LIHG services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of information collected from a child, we will delete it immediately. Parents or guardians who believe their child's information has been collected may contact us.

11. International Data Transfers

LIHG is based in the United States and operates primarily within U.S. jurisdiction. By using our services, you consent to the transfer and processing of your information in the United States. If you are located outside the United States, please note that data protection laws may differ. We will comply with applicable international data protection laws.

12. Changes to This Policy

LIHG may update this Privacy Policy from time to time. Changes will be effective upon posting to our website. Your continued use of our services following changes constitutes acceptance of the revised Policy. We recommend reviewing this Policy periodically.

13. Contact Information

For questions regarding this Privacy Policy or to exercise your privacy rights, contact LIHG:

Lenox International Holdings Group
3355 Lenox Road NE, Suite 600
Atlanta, GA 30326
Phone: (877) 667-2828
Email: info@lenoxholdingsintl.com